FREQUENTLY ASKED QUESTIONS
Your guide to the ZOVANTE experience. Find answers about shipping, returns, product care, and more.
Shipping & Delivery
Do you offer international shipping?
Currently, ZOVANTE ships exclusively within India. We provide complimentary insured shipping for all orders above ₹50,000.
How long will my order take to arrive?
Standard delivery takes 3-5 business days. For customized or made-to-order pieces, please allow 10-14 business days. You can track your order status in real-time via the "Track Order" link.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for standard items in their original, unused condition. Customized or personalized items are final sale and cannot be returned.
How do I initiate a return?
Visit your Account Dashboard and select "Orders". Choose the item you wish to return and follow the prompts. Our concierge team will arrange a secure pickup.
Product Care & Authenticity
Is every item authentic?
Absolutely. Every product on ZOVANTE comes with a certificate of authenticity and is sourced directly from artisans or authorized distributors.
Do you offer warranty on watches?
Yes, all timepieces come with a standard 2-year manufacturer's warranty covering movement and manufacturing defects.